Returns & Exchanges
We want you to love your Conan Gray official merchandise, but if you are not completely satisfied, we accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and signed items are final sale unless they arrive damaged.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and including the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing