Frequently Asked Questions
Everything you need to know about your Conan Gray merch order.
When will my order ship?
Standard processing time is 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page. You will receive a tracking number via email once your package is on its way.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
How do I care for my Conan Gray apparel?
To preserve the quality of the prints and fabric, we recommend washing garments inside out in cold water and tumble drying on low heat or air drying.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Music products (vinyl, CDs, cassettes) must be unopened in their original shrink wrap to be eligible for a return.
How can I find the right size?
A detailed size guide is available on each product page. Our apparel typically follows standard unisex sizing unless otherwise specified in the product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.